Recorded during the FINEOS ANZ Game Day which took place on 18 November, 2021, this panel discussion is led by Dr Martin Fahy, CEO, Association of Superannuation Funds of Australia and features commentary from Ethen Gamboa, Head of Claims Effectiveness, TAL Australia; Philip Fraser, CEO, QInsure and Igor Albornett, Head of Information and Technology Integration, Accident Compensation Corporation (ACC).
Future State target operating models:
- Beyond cloud to new organisation architectures
- The role of digital and automation
Data – the currency of the next decade:
- Security, privacy and reporting
Operational Excellence:
- Balancing the cost to serve the customer/member experience
